Mental health nurse triage for Ambulance Service patients with mental health problems

A collaborative theme project with the Yorkshire Ambulance Service has explored the care provided for 999 patients with mental health problems. This included an evaluation of a pilot study of mental health nurse triage within the Emergency Operations Centre. The evaluation assessed the impact of the service on outcomes for patients and on the working practices of Ambulance Service staff. Routine data indicates that this initiative reduces avoidable dispatch of an ambulance response. Interviews revealed the developmental process and challenges involved in implementing the initiative. Staff perceived initial benefits in relation to the delivery of more appropriate patient care and reduced anxiety for staff managing calls that now have access to specialist support.

Principal investigator: Professor Suzanne Mason | 
Project start date: 01/07/2014
Completion date: 31/12/2015
Status: Closed. Follow-up complete.