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Health Service Journal follows Mrs Andrews' story, an 84-year-old woman who, after falling over in the bathroom, spent seven weeks in hospital which subsequently meant she never went home. Her failed care pathway illustrates why we should have more care and support for people like her outside hospital and that those services need to respond much earlier to people's needs.

Mrs Andrews' story: Her failed care pathway

Mrs Andrews' Story – what went wrong?

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Ramlakhan, S., Mason, S., O'Keeffe, C., et al. (2015) Primary Care services located with Emergency Departments – a review of effectiveness. EMJ. In Press

Mason, S., O'Keeffe, C., Carter, A., & Stride, C. (2015). A longitudinal study of well-being, confidence and competence in junior doctors and the impact of emergency medicine placements.  Emerg Med J

Abdulwahid, M. A., Booth, A., Kuczawski, M., & Mason, S. M. (2015). The impact of senior doctor assessment at triage on emergency department performance measures: Systematic review and meta-analysis of comparative studies.  Emerg Med J

Koniotou, M., Evans, B. A., Chatters, R., Fothergill, R., Garnsworthy, C., Gaze, S., Halter, M., Mason, S., Peconi, J., Porter, A., Siriwardena, A.N., Toghill, A., Snooks, H. (2015). Involving older people in a multi-centre randomised trial of a complex intervention in pre-hospital emergency care: Implementation of a collaborative model. Trials, 16(1). 

Pickering, A., Harnan, S., Cooper, K., Sutton, A., Mason, S., & Nicholl, J. (2015). Acute ischaemic stroke patients - direct admission to a specialist centre or initial treatment in a local hospital? A systematic review. J Health Serv Res Policy. 

Chatters, R., Mason, S., Snooks, H., & SAFER 2 team. (2015). Development of complex intervention in emergency care of falls for evaluation: implementation of the mrc guidance. Emerg Med J, 32(5), e10-e11. 

Johnson, R., Kuczawski, M., & Mason, S. (2015). Why is it so difficult to recruit patients to research in emergency care? Lessons from the AHEAD study. Emerg Med J

O'Hara, R., Johnson, M., Siriwardena, A. N., Weyman, A., Turner, J., Shaw, D., Mortimer, P., Newman, C., Hirst, E., Storey, M., Mason, S., Quinn, T., Shewan, J. (2015). A qualitative study of systemic influences on paramedic decision making: care transitions and patient safety. J Health Serv Res Policy, 20(1 Suppl), 45-53. 

Pickering, A., Cooper, K., Harnan, S., Sutton, A., Mason, S., & Nicholl, J. (2015). Impact of prehospital transfer strategies in major trauma and head injury: Systematic review, meta-analysis, and recommendations for study design. Journal of Trauma and Acute Care Surgery, 78(1), 164-177. 

Boyle, A., & Mason, S. (2014). What has the 4-hour access standard achieved? British Journal of Hospital Medicine, 75(11), 620-622. 

O'Hara, R., Johnson, M., Hirst, E., Weyman, A., Shaw, D., Mortimer, P., Newman, C., Storey, M., Turner, J., Mason, S., Quinn, T., Shewan, J., Siriwardena, N. (2014) A qualitative study of decision-making and safety in ambulance service transitions. Health Services and Delivery Research Volume: 2 Issue: 56. December 2014. 

Lecky, F., Benger, J., Mason, S., Cameron, P., & Walsh, C. (2014). The international federation for emergency medicine framework for quality and safety in the emergency department. In Emergency Medicine Journal Vol. 31 (pp. 926-929). BMJ Publishing Group.

Mason, S., Mountain, G., Turner, J., Arain, M., Revue, E., & Weber, E. J. (2014). Innovations to reduce demand and crowding in emergency care; A review study. Scandinavian Journal of Trauma, Resuscitation and Emergency Medicine, 22(1), 1-7.

Croft, S. J., Barnes, J., Ginnis, C., Chatters, R., & Mason, S. (2014). An evaluation of the referral process in the emergency department.  Emerg Med J, 31(10), 827-832.

Snooks, H. A., Carter, B., Dale, J., Foster, T., Humphreys, I., Logan, P. A., . . . Russell, I. T. (2014). Support and Assessment for Fall Emergency Referrals (SAFER 1): cluster randomised trial of computerised clinical decision support for paramedics.. PloS one, 9(9), e106436.

Mason, S., Kuczawski, M., Teare, M. D., Stevenson, M., Holmes, M., Ramlakhan, S., . . . Harper, R. (2014). The AHEAD study: managing anticoagulated patients who suffer head injury. Emergency medicine journal: EMJ, 31(9), 775.

Kuczawski, M., Mason, S., Stevenson, M., Holmes, M., Teare, M. D., Ramlakhan, S., . . . Harper, R. (2014). Adherence to the NICE head injury guidelines 2007 and 2014 in anticoagulated patients.. Emergency medicine journal: EMJ, 31(9), 775.

Mason, S. M. (2014). Frequent attendance at the emergency department is a symptom but not a disease. Emergency Medicine Journal31(7), 524-525.

Conroy, S. P., Ansari, K., Williams, M., Laithwaite, E., Teasdale, B., Dawson, J., . . . Banerjee, J. (2014). A controlled evaluation of comprehensive geriatric assessment in the emergency department: The 'Emergency Frailty Unit'. Age and Ageing43(1), 109-114.

O'Keeffe, C., Mason, S., & Knowles, E. (2014). Patient experiences of an extended role in healthcare: comparing emergency care practitioners (ECPs) with usual providers in different emergency and urgent care settings. Emerg Med J, 31(8), 673-674.