Engaging with patients about the safety of care: the role of hospital volunteers

Lead:                           Dr Jane O’Hara (University of Leeds/BIHR)

Collaborators:               Dr Gemma Louch (BIHR)

                                   Professor Rebecca Lawton

                                   Professor Mohammed Mohammed (University of Bradford/BIHR)

The Patient Reporting and Action for a Safe Environment (PRASE) Intervention is a novel patient measure of hospital safety. It allows patients to provide feedback on their care, for ward staff to use to facilitate local action planning and safety improvement. Feedback from patients is well established through satisfaction or experience surveys. However, no routine measure exists allowing inpatients to provide feedback on the safety of care. As a research project, the PRASE data has been collected by research nurses. In this project we will harness the untapped potential of hospital volunteers to promote wider implementation of PRASE and put patients at the heart of safety.

The project is funded by The Health Foundation as part of their ‘Closing the Gap in Patient Safety’ programme, and runs for two years from July 2014.

For more information about this project, please go to The Health Foundation website: http://www.health.org.uk/areas-of-work/programmes/closing-the-gap-in-patient-safety/related-projects/implementing-patient-measure-safety-partnership-hospital-volunteers/


HSRUK Conference July 2016

Lessons from Evaluating Improvement: The PRASE Intervention in Collaboration with Hospital Volunteers 

Gemma Louch & Jane O'Hara, Bradford Teaching Hospitals NHS FT? Bradford Institute for Health Research