Engaging with patients about the safety of care: a medical education tool

Engaging with patients about the safety of care: a medical education tool

Lead:                           Dr Claire Marsh / Caroline Reynolds (BIHR)

Collaborators:              Dr Rob Lane (University of Leeds)

                                   Professor Rebecca Lawton

                                   Dr Ali Cracknell (LTHT)

The Patient Measure of Safety (PMOS) is a valid and reliable measure used to elicit feedback from patients on the safety of their care environment. This feedback then forms the basis for the Patient Reporting and Action for a Safe Environment (PRASE) intervention where staff plan and implement safety improvements based on the feedback from patients. Until now, data has been collected from patients by research nurses. However, in Leeds Teaching Hospitals NHS Trust, undergraduate medical students, junior doctors and trainee pharmacists have begun to collect small quantities of data. As well as providing wards with valuable feedback on the safety of the care they provide, those collecting the data have reported that the conversations they have with patients are different from normal contacts and that they have helped them understand care from the patient perspective. We are interested to understand the potential of PRASE as a multi-disciplinary training intervention to support skills in communication, delivering compassionate care and understanding the patient perspective. The project outputs will form the basis of an application for further funding.

You can read more about the PRASE intervention here: http://www.trialsjournal.com/content/pdf/1745-6215-15-420.pdf