Barriers to Telecare Adoption
‘Telecare’ refers to items such as pendant alarms and sensors which can help
people to live safely and independently in their own homes. There are lots of
benefits in using telecare. For example, having peace of mind in knowing that
if an emergency took place then help would be received quickly. Telecare can
also help carers. However lots of people who could benefit from having telecare
in their homes do not have it. This may be due to cost, because they don’t know
about telecare, or because they don’t like it and they feel that telecare is of
no use to them.
This study helped us to understand the reasons why many people in
Sheffield have refused or have never had telecare. We also wished to understand
what might persuade people to accept telecare, and what might be the best way
to communicate the benefits of telecare to people (e.g. DVDs, posters etc).
We have interviewed 22 people who have either refused the Sheffield City Wide
Care Alarms service, or have never become known to the service, to find out and
to understand their reasons for deciding not to receive, or not to continue
with, this service. We have also spoken
with members of local voluntary organisations and health and social care
professionals to find out a wide range of views regarding telecare systems.
The findings have influenced the business case and communication methods of
Sheffield City Council and City Wide Care Alarm’s telecare service, e.g.
providing more info to users about financial options and changing the images
used in their advertising. They results have also been used to understand
whether perceptions towards telecare have changed in the last twenty years in
light of developments in social care services and technology.
We have presented the results of the study at several events and
conferences, including the COBALT Sheffield dissemination event (May 2013), RAatE
2013, and the Aktive dissemination event (Apr 2014).
Bentley, C.L., Powell, L.A., Orrell, A., Mountain,
G.A. (2014). Addressing design and suitability barriers to Telecare use:
Has anything changed? Technology and Disability, 26(4); 221-235. http://eprints.whiterose.ac.uk/84696/
City Wide Care Alarms (CWCA)
Within CLAHRC Partnerships:
Jill Thompson has been providing help and advice around Public and Patient
Involvement (PPI). Project protocol and interview materials have been reviewed
by the Consumer Research Advisory Group (CRAG) and by members of public.