Making Every Contact Count: Development, delivery and evaluation of Sheffield City Council’s ‘Healthy Conversations’ Training Programme 


The evaluation of this innovative Healthy Conversations (HC) training programme is funded by Sheffield Hospitals Charity. This co-produced programme is delivered to staff in Sheffield City Council’s Communities Portfolio and aims to increase staff skills and confidence to offer targeted support to vulnerable communities or population groups.

Development was influenced by collaboration at regional level and tailored to account for the diverse range of staff roles. Training began in June 2015 and has been delivered to over 230 staff to date with over 100 participating in the evaluation.

In addition to focusing on the impact of staff health and well-being, interim findings reveal which customer groups may be more responsive to receive this type of intervention and how HC training should be targeted towards those staff teams who have the opportunity to develop relationships with individuals in their daily role, rather than those who have less frequent contact with customers. 

For more information about this project http://clahrc-yh.nihr.ac.uk/our-themes/public-health-and-inequalities or contact Dr Annette Haywood a.haywood@sheffield.ac.uk